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HELPDESK SOLUTION

Streamlined Customer Support & Ticket

Management System

Common Challenges

  • Slow response times frustrating customers

  • Lost or duplicated customer queries

  • No visibility into support performance

  • Manual processes causing delays

  • Lack of knowledge sharing

Our Solutions

  • Automated ticket assignment & prioritization

  • Full ticket tracking from creation to resolution

  • Detailed analytics on performance & SLAs

  • Streamlined workflows with automation

  • Integrated knowledge base for quick resolution

Automated ticket routing
SLA tracking and reporting
Integrated knowledge base

BASIC

R280/user

MONTHLY

    • Knowledge & Resources

      • Knowledge base/FAQ (limited articles)

      • Downloadable PDF resources

    • Customer Support

      • 3-channel ticketing system

      • Automated routing (basic rules)

      • Ticket status tracking

      • 5 automated responses

    • Communication & Notifications

      • Email push notifications

      • Basic CSAT (customer satisfaction) surveys

      • Basic feedback widgets

    • Customization & Branding

      • Basic personalized dashboard

      • Multi-language support (1 language)

      • Custom branding (logo only)

      • 5 custom fields

    • Analytics & Security

      • Ticket metrics (3 reports)

      • RBAC (basic role-based access)

      • Data encryption

    • Deployment & Accessibility

      • Cloud deployment

      • Mobile responsive design

STANDARD

R380/user

MONTHLY

    • Knowledge & Resources

      • Full knowledge base access

      • Community forums & video tutorials

      • Downloadable resources (all formats)

    • Customer Support

      • 5-channel ticketing system

      • Smart routing + SLA management

      • Ticket status tracking

      • Internal thread collaboration

      • 20 automated responses

      • 5 automated workflows

    • Communication & Notifications

      • In-app push notifications

      • Live chat (business hours)

    • Customization & Branding

      • Personalized dashboard

      • Multi-language support (3 languages)

      • Custom branding (logo & colors)

      • 15 custom fields

    • Analytics & Reporting

      • Ticket metrics (10 reports)

      • Agent performance tracking

      • Knowledge base analytics

    • Integrations & Tools

      • Basic DocuWare integration

      • Chat tools

    • Security & Compliance

      • RBAC (role-based access)

      • Data encryption

      • GDPR compliance

    • Deployment & Accessibility

      • Cloud deployment

      • Mobile responsiveness

    • Surveys & Feedback

      • CSAT surveys

      • Annual NPS surveys

      • Basic feedback widgets

PREMIUM

R550/user

MONTHLY

    • Knowledge & Resources

      • AI-powered searchable knowledge base

      • Moderated community forums

      • Full library of video tutorials

      • Downloadable resources (whitepapers)

    • Customer Support

      • Unlimited-channel ticketing

      • AI-powered routing + custom SLA management

      • Predictive ticket status (ETAs)

      • Real-time internal collaboration

      • Unlimited AI responses & workflows

      • Proactive support (AI triggers)

    • Communication & Notifications

      • Multi-channel push notifications

      • 24/7 live chat + chatbot

    • Customization & Branding

      • Personalized dashboard

      • Unlimited languages

      • Full white-label branding

      • Multi-brand support

      • Unlimited custom fields

    • Analytics & Reporting

      • Custom ticket analytics

      • Real-time agent performance

      • Knowledge base heatmaps

      • A/B testing

    • Integrations & Tools

      • Full DocuWare sync

      • Chat tools (API access)

    • Security & Compliance

      • Granular RBAC

      • Enterprise-grade encryption

      • GDPR compliance with DPO support

    • Deployment & Accessibility

      • Cloud deployment with hybrid options

      • Native mobile apps

    • Surveys & Feedback

      • CSAT surveys with sentiment analysis

      • Continuous NPS surveys

      • AI-powered feedback widgets

Frequently asked questions

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