Insights on Strategy & Technology
Expert perspectives on digital transformation, business operations, and cutting-edge technology from the PCG team.
Innovation keeps businesses young and thriving
Innovation keeps businesses young and thriving! Peter Drucker's wisdom rings true today more than ever. At MindRift, we've seen firsthand how the rig...
Stop juggling customer data across multiple systems
Stop juggling customer data across multiple systems! Are your sales teams drowning in manual tasks instead of focusing on what they do best - selling?...
How AI is Transforming IT Support and Help Desks
Today, AI is reshaping the way IT support is delivered, making it faster, smarter, and more efficient.
Change is the only constant in business today
Change is the only constant in business today. At MindRift, we help South African SMEs embrace digital transformation with confidence. From CRM sy...
AI vs. Human Experts: Where Each Shines
The best approach isn’t choosing AI or humans — it’s blending both. AI handles repetitive and scalable tasks, while human experts provide judgment, creativity, and empathy.
The Biggest AI Trends to Watch in 2026
Artificial intelligence is evolving at an incredible pace, and 2026 promises to bring exciting developments that will reshape how businesses operate. Here are the top AI trends to watch.1. Hyper-Personalized AI Assistants: AI assistants will evolve...
Is your customer support letting you down
Is your customer support letting you down? We see it all the time: ❌ Customers waiting hours for responses ❌ Support tickets getting lost in the chao...
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